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  • 1.
    Pettersson, Ulrica
    Swedish Defence University, Department of Military Studies, Command & Control Studies Division.
    A Form to Collect Incident Report: Learning from incidents in the Swedish Armed Forces2013In: Electronic Journal of Knowledge Management, ISSN 1479-4411, E-ISSN 1479-4411, Vol. 11, no 2, p. 150-157Article in journal (Refereed)
    Abstract [en]

    In the modern business environment a greater number of organizations act worldwide and regularly meet with new cultures and environments. The change calls for a more rapid learning process than previously, in order to adjust to new situations. In order to prevent incidents from recurring, organizations put effort into collecting information after incidents. Learning from experience is often associated with incidents and accidents, however it can also concern positive occurrence. The purpose of the collection is to explore knowledge, analyse what happened and find the root-cause (basic contributions facts and circumstantial conditions) of the incident. If the root-cause is found, the organisation has possibilities to make changes in order to avoid similar incidents and to respond to crises. The collection is regularly done through pre-printed forms, but the reports are seldom sufficient as they often tend to lack vital information. We state, the answers in incident reports are closely related to the form design and the questions arising in the form. To improve the collection method, we designed a structured incident reporting form, using interview and questionnaire research and focused on the aim of the information collection. Our new form was compared to the unstructured form (at present used in the Swedish Armed Forces and NATO) in two experiments. Forty participants from the Swedish National Defence College were recruited to watch film sequences displaying incidents, and in the time that followed report and describe the incident they had observed in writing. The new structured form led to significantly improved results in both experiments. Structured incident reports, with a focus on the customers’ requests, appear to significantly improve after incident reporting. As incident reports become more complete, analysts have an enhanced possibility to find the basic contributing factors and circumstances and there will be a better possibility to learn in the organization and to avoid similar incidents in the future.

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