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  • 1.
    Lindholm, Kristina
    et al.
    Stockholms universitet.
    Olsson, Eva-Karin
    Swedish Defence University, Department of Security, Strategy and Leadership (ISSL), CRISMART (National Center for Crisis Management Research and Training).
    Crisis Communication as a Multilevel Game: The Muhammad Cartoons from a Crisis Diplomacy Perspective2011In: The International Journal of Press/Politics, ISSN 1940-1612, E-ISSN 1940-1620, Vol. 16, no 2, p. 254-271Article in journal (Refereed)
    Abstract [en]

    The Muhammad cartoon crisis in 2005 provides an illustrative example of how crises travel across geographical boundaries, in this case, from a national newspaper into a full-fledged public diplomacy crisis at the international level. From a crisis management perspective, a multilevel setting poses a real challenge to actors trying to contain the situation at hand. Likewise, the multilevel nature of a crisis poses a challenge to crisis communication theories, which have traditionally focused on rhetorical strategies in single organizational crises. As a response, this article proposes a framework for examining crisis communication based on how actors’ framing impact the perceptions of arenas, stakeholders, and communication strategies.

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