Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Emotional smoothness and confidence building: boundary spanners in a civil-military collaboration context
Swedish Defence University, Department of Security, Strategy and Leadership (ISSL), Ledarskapscentrum.
Department of Social and Psychological Studies, Karlstad University, Sweden.
Department of Social and Psychological Studies, Karlstad University, Sweden.
Swedish Defence University, Department of Security, Strategy and Leadership (ISSL), Ledarskapscentrum.ORCID iD: 0000-0001-8274-6065
2014 (English)In: International Journal of Work Organisation and Emotion, ISSN 1740-8938, E-ISSN 1740-8946, Vol. 6, no 3, 223-239 p.Article in journal (Refereed) Published
Abstract [en]

This study illuminates a deeper understanding of the processes of confidence building and emotion management among boundary spanners from organisations with a bureaucratic structure in a multinational civil-military operational context. Twenty-one informants (mainly military officers) were interviewed. They had a variety of experiences and occupational roles in civil-military collaboration contexts. A grounded theory analysis of interview data yielded a model according to which the most central aspects of civil-military collaboration are confidence building, maintaining existing confidence, avoiding distrust and rebuilding damaged confidence. The study shows that boundary spanners strategically utilise a variety of emotion management strategies in order to fulfil the demands laid upon them by their collaborating counterparts in the hostile environment and by their own organisation. Three interrelated dimensions of smoothness were identified: cultural, structural and smoothness in risky situations. By acting ‘smoothly’, an adaption to the dynamic environment can be achieved. The proposed model is compared to existing writings on emotional labour and self-presentation.

Place, publisher, year, edition, pages
2014. Vol. 6, no 3, 223-239 p.
Keyword [en]
multinational collaboration, boundary spanners, emotional labour, emotion management, civil-military, confidence
National Category
Psychology
Research subject
Ledarskap under påfrestande förhållanden
Identifiers
URN: urn:nbn:se:fhs:diva-5416DOI: 10.1504/IJWOE.2014.065757OAI: oai:DiVA.org:fhs-5416DiVA: diva2:817965
Available from: 2015-06-08 Created: 2015-06-08 Last updated: 2017-05-11Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Alvinius, AidaLarsson, Gerry
By organisation
Ledarskapscentrum
In the same journal
International Journal of Work Organisation and Emotion
Psychology

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 129 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf