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Public diplomacy as a crisis communication tool
Swedish National Defence College, Department of Security, Strategy and Leadership (ISSL), CRISMART (National Center for Crisis Management Research and Training).
2013 (English)In: Journal of International Communication, ISSN 1321-6597, Vol. 19, no 2, 219-234 p.Article in journal (Refereed) Published
Abstract [en]

Transboundary incidents with the potential to develop into crises transcending geographical, cultural and religious boundaries are becoming increasingly common in today's interconnected world. This development poses new demands on governments to communicate with publics on a transnational level, what is commonly referred to as public diplomacy. Based on an inductive comparative case study, this article suggests a framework for understanding public diplomacy as a crisis communication tool consisting of three core tasks: sense making, networking and messaging. The article ends with a proposal as to how public diplomacy can contribute to crisis mitigation.

Place, publisher, year, edition, pages
Routledge , 2013. Vol. 19, no 2, 219-234 p.
Keyword [en]
public diplomacy, soft power, crisis communication, crisis management, transnational communication
National Category
Social Sciences
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
URN: urn:nbn:se:fhs:diva-4293DOI: 10.1080/13216597.2013.838906OAI: oai:DiVA.org:fhs-4293DiVA: diva2:683338
Available from: 2014-01-03 Created: 2014-01-03 Last updated: 2014-01-14Bibliographically approved

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Olsson, Eva-Karin
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CRISMART (National Center for Crisis Management Research and Training)
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