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International Perspectives on COVID-19 Communication Ecologies: Public Health Agencies’ Online Communication in Italy, Sweden, and the United States
National Research Council of Italy, Institute for Research on Population and Social Policies, Rome, (ITA).
Swedish Defence University, Department of Security, Strategy and Leadership (ISSL), Political Science Section, Sektionen för krishantering och internationell samverkan.
Florida International University, Miami, FL, (USA).
2021 (English)In: American Behavioral Scientist, ISSN 0002-7642, E-ISSN 1552-3381, Vol. 65, no 7, p. 934-955Article in journal (Refereed) Published
Abstract [en]

Communicating during a crisis can be challenging for public agencies as their communication ecology becomes increasingly complex while the need for fast and reliable public communication remains high. Using the lens of communication ecology, this study examines the online communication of national public health agencies during the COVID-19 pandemic in Italy, Sweden, and the United States. Based on content analysis of Twitter data (n = 856) and agency press releases (n = 95), this article investigates two main questions: (1) How, and to what extent, did national public health agencies coordinate their online communication with other agencies and organizations? (2) How was online communication from the agencies diversified in terms of targeting specific organizations and social groups? Our findings indicate that public health agencies relied heavily on internal scientific expertise and predominately coordinated their communication efforts with national government agencies. Furthermore, our analysis reveals that agencies in each country differed in how they diversify information; however, all agencies provided tailored information to at least some organizations and social groups. Across the three countries, information tailored for several vulnerable groups (e.g., pregnant women, people with disabilities, immigrants, and homeless populations) was largely absent, which may contribute to negative consequences for these groups.

Place, publisher, year, edition, pages
2021. Vol. 65, no 7, p. 934-955
Keywords [en]
COVID-19, communication ecologies, crisis communication, organizational communication
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
URN: urn:nbn:se:fhs:diva-9843DOI: 10.1177/0002764221992832OAI: oai:DiVA.org:fhs-9843DiVA, id: diva2:1543833
Available from: 2021-04-13 Created: 2021-04-13 Last updated: 2025-01-27Bibliographically approved

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Albrecht, Frederike

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