The goal of this study is to provide an analysis of cyber crisis management by identifying relations between this emerging field and the better established subject of general crisis management. This includes terminology and key concepts in these fields. This study further seeks to gain knowledge and understanding of the involved actors’ perspectives on the challenges for Cyber Crisis management within the European context.
The purpose of the study is twofold: to compare concepts from the general crisis management systems with the corresponding systems related to cyber crisis management, and to conduct a conceptual analysis of the language and terminology within these two fields. The primary aim is to analyse the similarities and differences between general and cyber crisis management, employing examples from countries and organizations within the EU.
Based on interviews with members of key national and EU institutions, and on an analysis of the differences between their practitioner perspectives and the theories of general crisis management, the study arrives at six key areas of recommendations for future activities in the cyber security realm.