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Observing Sensemaking in C2: Performance Assessment in Multi-Organizational Crisis Response
Swedish Defence University, Department of Military Studies, Command & Control Studies Division.
2016 (English)In: Proceedings of the 13th International Conference on Information Systems for Crisis Response and Management / [ed] Andrea H. Tapia, Pedro Antunes, Victor A. Bañuls, Kathleen Moore & João Porto de Albuquerque, ISCRAM, 2016, Vol. Command and Control Studies, 1385Conference paper (Refereed)
Abstract [en]

A crisis can involve multiple organizations during high pressure events, and it is up to the Command & Control (C2) unit to provide direction and coordination for the response (Brehmer, 2006). Hard as this problem is, there is still no ‘one-solution’. Dissimilar organizations with very different methods seem to be able to master the problem. This paper presents the initial development of a new evaluation method for C2 in the context of multi-organizational crisis response. The data is collected at an emergency water exercise series conducted in several cities in Sweden. Each exercise involves multiple agencies and organizations, with up to 76 participants from 15 unique organizations/units. The analysis is brief, but presents the possibility of observing Sensemaking as it unfolds, and that generic behavioral patterns can be found. The existence of generic and observable behavior patterns suggests the possibility of assessing, and maybe even quantifying, Sensemaking performance in C2.

Place, publisher, year, edition, pages
ISCRAM, 2016. Vol. Command and Control Studies, 1385
Series
ISCRAM Conference proceedings, E-ISSN 2411-3387
Keyword [en]
emergency response, crisis, C2, command & control, sensemaking, high reliability organizations, dynamic decision making
National Category
Other Social Sciences
Research subject
Ledningsvetenskap
Identifiers
URN: urn:nbn:se:fhs:diva-6693ISBN: 9788460879848 (electronic)OAI: oai:DiVA.org:fhs-6693DiVA: diva2:1092546
Conference
13th International Conference on Information Systems for Crisis Response and Management (ISCRAM), 22-25 May 2016, Rio de Janeiro, Brazil
Available from: 2017-05-03 Created: 2017-05-03 Last updated: 2017-05-03Bibliographically approved

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Baroutsi, Nicoletta
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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
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  • asciidoc
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