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Emotional smoothness and confidence building: boundary spanners in a civil-military collaboration context
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), Ledarskapscentrum.
Department of Social and Psychological Studies, Karlstad University, Sweden.
Department of Social and Psychological Studies, Karlstad University, Sweden.
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), Ledarskapscentrum.ORCID-id: 0000-0001-8274-6065
2014 (engelsk)Inngår i: International Journal of Work Organisation and Emotion, ISSN 1740-8938, E-ISSN 1740-8946, Vol. 6, nr 3, s. 223-239Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This study illuminates a deeper understanding of the processes of confidence building and emotion management among boundary spanners from organisations with a bureaucratic structure in a multinational civil-military operational context. Twenty-one informants (mainly military officers) were interviewed. They had a variety of experiences and occupational roles in civil-military collaboration contexts. A grounded theory analysis of interview data yielded a model according to which the most central aspects of civil-military collaboration are confidence building, maintaining existing confidence, avoiding distrust and rebuilding damaged confidence. The study shows that boundary spanners strategically utilise a variety of emotion management strategies in order to fulfil the demands laid upon them by their collaborating counterparts in the hostile environment and by their own organisation. Three interrelated dimensions of smoothness were identified: cultural, structural and smoothness in risky situations. By acting ‘smoothly’, an adaption to the dynamic environment can be achieved. The proposed model is compared to existing writings on emotional labour and self-presentation.

sted, utgiver, år, opplag, sider
2014. Vol. 6, nr 3, s. 223-239
Emneord [en]
multinational collaboration, boundary spanners, emotional labour, emotion management, civil-military, confidence
HSV kategori
Forskningsprogram
Ledarskap under påfrestande förhållanden
Identifikatorer
URN: urn:nbn:se:fhs:diva-5416DOI: 10.1504/IJWOE.2014.065757OAI: oai:DiVA.org:fhs-5416DiVA, id: diva2:817965
Tilgjengelig fra: 2015-06-08 Laget: 2015-06-08 Sist oppdatert: 2017-05-11bibliografisk kontrollert

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