Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Capturing the citizen perspective in crisis management exercises: possibilities and challenges
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), Ledarskapscentrum.
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), Ledarskapscentrum.
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), Ledarskapscentrum.
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), Ledarskapscentrum.ORCID-id: 0000-0002-8422-8840
Visa övriga samt affilieringar
2015 (Engelska)Ingår i: International Journal of Emergency Services, ISSN 2047-0894, E-ISSN 2047-0908, Vol. 4, nr 1, s. 86-102Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose– Supporting and communicating with citizens is a vital part of societal crisis management. Training exercises may offer an opportunity to develop capabilities among managers in this regard. The purpose of this paper is to examine this potential in an analysis of how citizens were portrayed and perceived by participants in a major crisis management exercise.

Design/methodology/approach– Observation, document analysis and short interviews during the exercise were used as data collection methods. Data were subjected to thematic analysis to capture core themes in relation to the research aim.

Findings– Patterns in how citizens’ reactions were portrayed in the exercise were identified to form a citizen behaviour typology. Observations during the exercise also demonstrated some of the challenges in incorporating the citizen perspective. However, findings regarding the perception of the citizen perspective also demonstrate the ability of exercise participants to meet and respond to public behaviours with respect and seriousness.

Originality/value– Variation is an important condition for learning in exercises, and the identified typology is suggested as a starting point for achieving this in incorporation of the citizen perspective in training scenarios. The results of the study are discussed in terms of a learning framework with the aim of explicitly developing crisis managers’ ability to interact and communicate with citizens in crisis situations.

Ort, förlag, år, upplaga, sidor
2015. Vol. 4, nr 1, s. 86-102
Nyckelord [en]
Variation theory, Crisis communication, Citizen perspective, Crisis management exercise
Nationell ämneskategori
Övrig annan samhällsvetenskap
Forskningsämne
Ledarskap under påfrestande förhållanden
Identifikatorer
URN: urn:nbn:se:fhs:diva-5545DOI: 10.1108/IJES-12-2014-0024ISI: 000214673200007OAI: oai:DiVA.org:fhs-5545DiVA, id: diva2:841215
Tillgänglig från: 2015-07-10 Skapad: 2015-07-10 Senast uppdaterad: 2019-11-06Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltext

Personposter BETA

Scott, DavidBrandow, CarinaHobbins, JenniferNilsson, SofiaEnander, Ann

Sök vidare i DiVA

Av författaren/redaktören
Scott, DavidBrandow, CarinaHobbins, JenniferNilsson, SofiaEnander, Ann
Av organisationen
Ledarskapscentrum
I samma tidskrift
International Journal of Emergency Services
Övrig annan samhällsvetenskap

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 319 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf