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Is best practice always the best? Learning to become better crisis managers
Försvarshögskolan, Institutionen för säkerhet, strategi och ledarskap (ISSL), CRISMART (Nationellt Centrum för Krishanteringsstudier).ORCID-id: 0000-0001-9315-054X
2012 (engelsk)Inngår i: Åre Risk Event: Att kommunicera det (o)tänkbara: Hur formar vi framtidens kriskommunikation.: Book of abstracts, 2012, s. 8-8Konferansepaper, Oral presentation with published abstract (Annet vitenskapelig)
Abstract [en]

This paper argues for a reassessment of the idea of learning from critical incidents and crises in organizations. Crisis management research looks upon crisis-induced learning as highly desirable albeit immensely challenging. This paper argues that, although learning from crisis is important for crisis management performance and resilience, the idea of crisis-induced learning holds an intrinsic contradiction, which becomes one of the main challenges to building crisis management capacities and competencies from lessons based in previous crisis experiences. As crises are dynamic and evolving processes permeated by uncertainty and elements of surprise, learning from prior crisis experiences will not suffice for an effective crisis response. Empirical episodes from deep case studies are used to show how learning from crisis can lead to rigid structures and behavior hampering crisis management and organizational resilience. The study concludes by discussing conditions that need to accompany crisis-induced learning processes in organizations in order to avoid rigidity in future crisis response. 

sted, utgiver, år, opplag, sider
2012. s. 8-8
Emneord [en]
Crisis-induced learning, crisis management, flexibility
HSV kategori
Forskningsprogram
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifikatorer
URN: urn:nbn:se:fhs:diva-2551OAI: oai:DiVA.org:fhs-2551DiVA, id: diva2:525903
Konferanse
Åre Risk Event, 13-15 mars 2012
Tilgjengelig fra: 2012-05-09 Laget: 2012-05-09 Sist oppdatert: 2019-11-06bibliografisk kontrollert

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Deverell, Edward

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