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Crisis communication in public organizations
Swedish Defence University, Department of Security, Strategy and Leadership (ISSL), Political Science Section, Sektionen för krishantering och internationell samverkan.
Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, (SWE).
2020 (English)In: Crisis Communication / [ed] Finn Frandsen, Winni Johansen, Walter de Gruyter, 2020, p. 419-437Chapter in book (Other academic)
Abstract [en]

In managing and communicating crises, the responsibilities of government far exceed those of private organizations. This chapter is therefore taking a closer look at the ability of public organizations to handle a crisis. This chapter introduces frames for public administration and public communication management as a starting point for the understanding of public organizations’ practice of crisis communication. It also pays attention to how the emergence of networks and use of social media affect public organizations’ crisis communication. From these viewpoints, the chapter presents both practical and normative challenges for future crisis communication work in public organizations.

Place, publisher, year, edition, pages
Walter de Gruyter, 2020. p. 419-437
Series
Handbooks of Communication Science [HoCS], ISSN 2199-6288, E-ISSN 2199-627X ; 23
Keywords [en]
crisis communication, private organizations, public administration models, public organizations
National Category
Media and Communications
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
URN: urn:nbn:se:fhs:diva-9895DOI: 10.1515/9783110554236-020ISBN: 9783110554236 (electronic)ISBN: 9783110552522 (electronic)ISBN: 9783110552287 (print)OAI: oai:DiVA.org:fhs-9895DiVA, id: diva2:1547782
Available from: 2021-04-28 Created: 2021-04-28 Last updated: 2021-11-09Bibliographically approved

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Olsson, Eva-Karin

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf