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Scott, David
Publications (4 of 4) Show all publications
Scott, D., Brandow, C., Hobbins, J., Nilsson, S. & Enander, A. (2015). Capturing the citizen perspective in crisis management exercises: possibilities and challenges. International Journal of Emergency Services, 4(1), 86-102
Open this publication in new window or tab >>Capturing the citizen perspective in crisis management exercises: possibilities and challenges
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2015 (English)In: International Journal of Emergency Services, ISSN 2047-0894, E-ISSN 2047-0908, Vol. 4, no 1, p. 86-102Article in journal (Refereed) Published
Abstract [en]

Purpose– Supporting and communicating with citizens is a vital part of societal crisis management. Training exercises may offer an opportunity to develop capabilities among managers in this regard. The purpose of this paper is to examine this potential in an analysis of how citizens were portrayed and perceived by participants in a major crisis management exercise.

Design/methodology/approach– Observation, document analysis and short interviews during the exercise were used as data collection methods. Data were subjected to thematic analysis to capture core themes in relation to the research aim.

Findings– Patterns in how citizens’ reactions were portrayed in the exercise were identified to form a citizen behaviour typology. Observations during the exercise also demonstrated some of the challenges in incorporating the citizen perspective. However, findings regarding the perception of the citizen perspective also demonstrate the ability of exercise participants to meet and respond to public behaviours with respect and seriousness.

Originality/value– Variation is an important condition for learning in exercises, and the identified typology is suggested as a starting point for achieving this in incorporation of the citizen perspective in training scenarios. The results of the study are discussed in terms of a learning framework with the aim of explicitly developing crisis managers’ ability to interact and communicate with citizens in crisis situations.

Keywords
Variation theory, Crisis communication, Citizen perspective, Crisis management exercise
National Category
Other Social Sciences not elsewhere specified
Research subject
Ledarskap under påfrestande förhållanden
Identifiers
urn:nbn:se:fhs:diva-5545 (URN)10.1108/IJES-12-2014-0024 (DOI)000214673200007 ()
Available from: 2015-07-10 Created: 2015-07-10 Last updated: 2018-06-29Bibliographically approved
Scott, D. & Enander, A. (2015). Civil-militär samverkan - En nulägesbild: PM sammanställd inom ramen för ett uppdrag av Försvarsdepartementet. Karlstad: Försvarshögskolan (FHS)
Open this publication in new window or tab >>Civil-militär samverkan - En nulägesbild: PM sammanställd inom ramen för ett uppdrag av Försvarsdepartementet
2015 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Karlstad: Försvarshögskolan (FHS), 2015. p. 21
Series
PM ISSL/LC ; 2
National Category
Other Social Sciences
Research subject
Ledarskap under påfrestande förhållanden
Identifiers
urn:nbn:se:fhs:diva-5340 (URN)
Available from: 2015-02-24 Created: 2015-02-24 Last updated: 2015-12-14Bibliographically approved
Scott, D. (2015). Kollektiva reaktioner, känsloströmningar och ageranden: Om meningsskapande i krissituationer. Karlstad: Försvarshögskolan (FHS)
Open this publication in new window or tab >>Kollektiva reaktioner, känsloströmningar och ageranden: Om meningsskapande i krissituationer
2015 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Karlstad: Försvarshögskolan (FHS), 2015. p. 35
Series
Ledarskapscentrum Serie I.: Informations- och utbildningsmaterial ; 98
National Category
Political Science
Research subject
Ledarskap under påfrestande förhållanden
Identifiers
urn:nbn:se:fhs:diva-5660 (URN)978-91-86137-53-3 (ISBN)
Available from: 2015-12-16 Created: 2015-12-16 Last updated: 2015-12-17Bibliographically approved
Scott, D. & Enander, A. (2015). Socialt genererade kriser - En kunskapsöversikt över samhällskriser med sociala förtecken: PM sammanställd inom ramen för ett uppdrag av Försvarsdepartementet. Karlstad: Försvarshögskolan (FHS)
Open this publication in new window or tab >>Socialt genererade kriser - En kunskapsöversikt över samhällskriser med sociala förtecken: PM sammanställd inom ramen för ett uppdrag av Försvarsdepartementet
2015 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Karlstad: Försvarshögskolan (FHS), 2015. p. 15
Series
PM ISSL/LC ; 1
National Category
Other Social Sciences
Research subject
Ledarskap under påfrestande förhållanden
Identifiers
urn:nbn:se:fhs:diva-5339 (URN)
Available from: 2015-02-24 Created: 2015-02-24 Last updated: 2015-10-27Bibliographically approved
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