Change search
Link to record
Permanent link

Direct link
BETA
Stern, Eric, Professor
Alternative names
Publications (10 of 31) Show all publications
Stern, E. K. (2017). Crisis Management, Social Media and Smart Devices. In: Babak Akhgar, David Waddington, and Andrew Staniforth (Ed.), Application of Social Media in Crisis Management: . Springer
Open this publication in new window or tab >>Crisis Management, Social Media and Smart Devices
2017 (English)In: Application of Social Media in Crisis Management / [ed] Babak Akhgar, David Waddington, and Andrew Staniforth, Springer, 2017Chapter in book (Other academic)
Abstract [en]

This article presents the concept of crisis and describes key trends impacting the context of crisis management in contemporary liberal democratic societies around the world. It focuses on the following key questions:List• What is a crisis and how can a rigorous conceptualization of crisis help crisis managers (both official and citizen responders) to make sense of potential crises?• What are some of the key and recurring leadership tasks associated with crisis management (The politics of crisis management: public leadership under pressure, New York, NY, 2005) and how are they affected by the rise of social media and smart devices?The paper concludes with a number of prescriptive reflections for those engaged in the work of improving crisis management capacity for governments and communities.

Place, publisher, year, edition, pages
Springer, 2017
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-6450 (URN)10.1007/978-3-319-52419-1_3 (DOI)9783319524184 (ISBN)
Funder
EU, FP7, Seventh Framework Programme, 313220
Available from: 2017-01-05 Created: 2017-01-05 Last updated: 2017-06-15Bibliographically approved
Stern, E. (2015). Bridging the crisis learning gap: From theory to practice (1ed.). In: Nathalie Schiffino, Laurent Taskin, Céline Donis and Julien Raone (Ed.), Organizing after crisis: The challenge of learning (pp. 257-272). Berlin: Peter Lang Publishing Group
Open this publication in new window or tab >>Bridging the crisis learning gap: From theory to practice
2015 (English)In: Organizing after crisis: The challenge of learning / [ed] Nathalie Schiffino, Laurent Taskin, Céline Donis and Julien Raone, Berlin: Peter Lang Publishing Group, 2015, 1, p. 257-272Chapter in book (Refereed)
Place, publisher, year, edition, pages
Berlin: Peter Lang Publishing Group, 2015 Edition: 1
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-5789 (URN)9782875742605 (ISBN)
Available from: 2016-01-12 Created: 2016-01-12 Last updated: 2018-01-15Bibliographically approved
Olsson, E.-K., Edling, E. & Stern, E. (2015). Crisis communication and community resilience: Exploring symbolic religious provocations and meaningful exchange (1ed.). In: Robert Bach (Ed.), Strategies for supporting community resilience: Multinational experiences (pp. 263-288). Stockholm: Försvarshögskolan (FHS)
Open this publication in new window or tab >>Crisis communication and community resilience: Exploring symbolic religious provocations and meaningful exchange
2015 (English)In: Strategies for supporting community resilience: Multinational experiences / [ed] Robert Bach, Stockholm: Försvarshögskolan (FHS), 2015, 1, p. 263-288Chapter in book (Other academic)
Place, publisher, year, edition, pages
Stockholm: Försvarshögskolan (FHS), 2015 Edition: 1
Series
Crisis Management Research and Training, ISSN 1650-3856 ; 41
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-5791 (URN)9789186137380 (ISBN)
Available from: 2016-01-12 Created: 2016-01-12 Last updated: 2018-01-15Bibliographically approved
Stern, E. (2015). Strategic crisis management exercises: Challenges and design tools. In: The Changing Face of Strategic Crisis Management: . Paris: OECD Publishing
Open this publication in new window or tab >>Strategic crisis management exercises: Challenges and design tools
2015 (English)In: The Changing Face of Strategic Crisis Management, Paris: OECD Publishing, 2015Chapter in book (Other academic)
Abstract [en]

This chapter discusses the challenges involved in designing crisis management exercises for strategic leaders. It offers a source of reference for countries and collaborating organisations and can be seen as a “toolkit” intended to facilitate reflective and effective future crisis management exercise designs in the future. This chapter first discusses the rationale, types and purposes of strategic crisis management exercises as part of building the right skill set for strategic crisis management. It highlights the main challenges of involving leadership, engaging partners from the private sector, and developing international crisis management exercises. Finally, it presents the parameters and options for scenario development, including case-based scenarios and options for involving and working with leaders.

Place, publisher, year, edition, pages
Paris: OECD Publishing, 2015
Series
OECD Reviews of Risk Management Policies
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-5796 (URN)10.1787/9789264249127-7-en (DOI)9789264249035 (ISBN)
Available from: 2016-01-12 Created: 2016-01-12 Last updated: 2018-01-15Bibliographically approved
Stern, E. (2015). Understanding and identifying strategic crises through early-warning and sense-making. In: OECD Reviews of of Risk Management Policies: The Changing Face of Strategic Crisis Management (pp. 41-74). Paris: OECD Publishing
Open this publication in new window or tab >>Understanding and identifying strategic crises through early-warning and sense-making
2015 (English)In: OECD Reviews of of Risk Management Policies: The Changing Face of Strategic Crisis Management, Paris: OECD Publishing, 2015, p. 41-74Chapter in book (Other academic)
Abstract [en]

Though important advances have occurred in recent years, governments are regularly surprised by the emergence of crises and still struggle to identify and understand them. This chapter examines the challenges of early warning and sense-making associated with strategic crises. It explores the multiple contexts - group, organisational, and political - in which leaders and their advisers are embedded. These contexts enable and constrain leaders and their advisors. The role of current and emerging information and communications technology (ICT) is discussed in relation to finding ways to harness technology to increase sense-making capacity and identify potential vulnerabilities and risks. In addition, problems of effectively managing expertise, information, and knowledge with regards to early warning and crisis management are examined. The chapter concludes by presenting a set of critical topics that require further capability development and policy reform efforts.

Place, publisher, year, edition, pages
Paris: OECD Publishing, 2015
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-5797 (URN)10.1787/9789264249127-5-en (DOI)9789264249035 (ISBN)
Available from: 2016-01-12 Created: 2016-01-12 Last updated: 2016-01-13Bibliographically approved
Stern, E. (Ed.). (2014). Designing Crisis Management Training and Exercises for Strategic Leaders. Stockholm: Försvarshögskolan (FHS)
Open this publication in new window or tab >>Designing Crisis Management Training and Exercises for Strategic Leaders
2014 (English)Collection (editor) (Other academic)
Abstract [en]

Strategic leaders — those who sit at the apex of organizations and have primary responsibility for charting the course and achieving positive short and long term results for their various constituencies — play a crucial role in crisis situations. It is increasingly recognized that they, like other key players in crisis management and societal (homeland) security need to be prepared for this responsibility and that training and exercises are a fundamental part of this preparation. While significant attention in recent decades has been devoted to developing techniques and designs for operational training and exercises, rather less attention and ink have been devoted to problems of designing crisis management training and exercises for strategic level leaders in governmental organizations — the focus of this report.

This publication is a result of a unique partnership between academic, private sector, and governmental experts from the United States and Sweden. It was developed through a series of collaborative bilateral workshops held in Stockholm and Washington, D.C. during 2013 and 2014.

Place, publisher, year, edition, pages
Stockholm: Försvarshögskolan (FHS), 2014. p. 112
Series
Crismarts studieserie, ISSN 1652-0416 ; 42
Keywords
strategic leaders, leadership, exercises, crisis management, training, U.S., Sweden
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-5144 (URN)9789186137397 (ISBN)
Available from: 2015-01-12 Created: 2015-01-12 Last updated: 2017-08-11Bibliographically approved
Stern, E., Deverell, E., Fors, F. & Newlove-Eriksson, L. (2014). Post mortem crisis analysis: Dissecting the London bombings of July 2005. Journal of Organizational Effectiveness: People and Performance, 1(4), 402-422
Open this publication in new window or tab >>Post mortem crisis analysis: Dissecting the London bombings of July 2005
2014 (English)In: Journal of Organizational Effectiveness: People and Performance, ISSN 2051-6614, Vol. 1, no 4, p. 402-422Article in journal (Refereed) Published
Abstract [en]

Purpose – Taming the complexity of crisis and integrating diverse narratives and sources regarding crisis events is a serious challenge. The purpose of this paper is to present a methodology for reconstructing, dissecting, and thematically comparing crisis experiences, using the 7/7 London bombings of 2005 as an illustrative empirical application.

Design/methodology/approach – A cognitive-institutional process-tracing methodology suitable compatible with structured focussed comparison of crisis cases (Stern and Sundelius, 2002; cf. George and Bennett, 2005) is used. This cognitive-institutional process tracing and analysis strategy consists of four steps: contextualization, development of a synthetic chronological narrative, identification and reconstruction of decision occasions, and (comparative) thematic analysis.

Findings – The paper demonstrates the feasibility of applying the methodology to real-world cases in the UK and concludes with reflections about the need for contextualized, systematic post mortem crisis analysis taking into account problem and process complexity, differential crisis performances of individuals and organizations under adverse conditions, and the increasing importance of social media and personal communications devices for crisis research and practice.

Practical implications – The methodology used in this paper has the potential to improve the effectiveness of organizational learning and reform efforts in the wake of crisis experiences.

Social implications – Insights associated with the application of this methodology can lead to improved post-crisis learning and fairer accountability processes, and thus contribute to enhancing societal resilience.

Originality/value – The study not only presents an original methodology developed by one of the authors, but also provides a systematic, relatively comprehensive and theoretically informed analysis of the July 7 London bombings based not only upon the documentary record, but also upon a substantial number of interviews.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014
Keywords
Method, Crisis, Crisis management, Cognitive-institutional process tracing, London bombings
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-5007 (URN)10.1108/JOEPP-09-2014-0058 (DOI)
Available from: 2014-11-25 Created: 2014-11-25 Last updated: 2019-11-06Bibliographically approved
Stern, E., Gregory, S., Mary Ellen, M. & Brad, K. (2013). Advice in Crisis: Towards Best Practices for Providing Legal Advice under Disaster Conditions. In: Public Assistance Alternative Procedures Pilot Program Guide for Permanent Work Federal Emergency: . Federal Emergency Management Agency Department of Homeland Security, FEMA
Open this publication in new window or tab >>Advice in Crisis: Towards Best Practices for Providing Legal Advice under Disaster Conditions
2013 (English)In: Public Assistance Alternative Procedures Pilot Program Guide for Permanent Work Federal Emergency, Federal Emergency Management Agency Department of Homeland Security, FEMA , 2013Chapter in book (Other academic)
Place, publisher, year, edition, pages
Federal Emergency Management Agency Department of Homeland Security, FEMA, 2013
National Category
Social Sciences
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-4390 (URN)
Note

Appendix A

Available from: 2014-01-10 Created: 2014-01-10 Last updated: 2015-11-03Bibliographically approved
Stern, E. (2013). Crisis Leadership: The 4 Keys to Preparing. Folsom: e.Republic
Open this publication in new window or tab >>Crisis Leadership: The 4 Keys to Preparing
2013 (English)Other (Other (popular science, discussion, etc.))
Place, publisher, year, pages
Folsom: e.Republic, 2013
National Category
Social Sciences
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-4413 (URN)
Available from: 2014-01-10 Created: 2014-01-10 Last updated: 2014-01-16Bibliographically approved
Koraeus, M. & Stern, E. (2013). Exploring the Crisis Management/Knowledge Management Nexus. In: Simeon Yates & Babak Akghar (Ed.), Strategic Intelligence Management: National Security Imperatives and Information and Communications (pp. 134-149). Oxford, UK: Butterworth-Heinemann
Open this publication in new window or tab >>Exploring the Crisis Management/Knowledge Management Nexus
2013 (English)In: Strategic Intelligence Management: National Security Imperatives and Information and Communications / [ed] Simeon Yates & Babak Akghar, Oxford, UK: Butterworth-Heinemann, 2013, p. 134-149Chapter in book (Refereed)
Abstract [en]

Crises are becoming a ubiquitous phenomenon and are—like the example of Hurricane Isaac—typically surrounded by complex social and technical factors beyond the competence of generalist leaders. By their very nature, crises are associated with considerable uncertainty. Knowing this, crisis managers frequently call upon experts to provide relevant information on specific subject matter. During the past decade and a half, a theoretical and methodological field of study has emerged addressing this issue: how to find missing knowledge, transfer it to where it is most needed, and institutionalize it for future use. This subject is called “knowledge management” and is rooted in older theories on organizational knowledge and organizational learning. In fact, these very same organizational learning theories form the foundation for the post-crisis learning perspectives, which are increasingly prominent in the field of crisis management. Hence, one may question why these two management subdisciplines have not been more systematically combined and integrated. In crisis management, learning is often seen as a process that takes place after a crisis has been resolved, in preparation for the next crisis. Yet, knowledge management considers knowledge creation and learning to be a constant process. Ideally, combining these two perspectives could stimulate some kind of “instant learning” during an actual crisis, so that relevant lessons are learned and implemented for the current crisis as well as for future crises.

A potential problem with combining crisis management and knowledge management is the difference in typical time frames associated with the two management subfields. By definition, crises involve a strong element of urgency and thus require immediate action. Knowledge management, however, was born out of attempts to improve consumer product innovation cycles, which can run several months or even years. The possibility of tapping into the knowledge management techniques for finding and accessing new or unfamiliar knowledge (e.g., calling in experts) is very alluring, but the question is if such techniques can fit into the tight timeframe associated with crises.

Place, publisher, year, edition, pages
Oxford, UK: Butterworth-Heinemann, 2013
National Category
Political Science
Research subject
Statsvetenskap med inriktning mot krishantering och internationell samverkan
Identifiers
urn:nbn:se:fhs:diva-4403 (URN)10.1016/B978-0-12-407191-9.00012-0 (DOI)000331907600013 ()9780124072190 (ISBN)9780124071919 (ISBN)
Available from: 2014-01-10 Created: 2014-01-10 Last updated: 2017-11-07Bibliographically approved
Organisations

Search in DiVA

Show all publications